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National Retail Federation Survey Confirms More People Shopped, But Spent Less on Black Friday
SOURCE: Economic Indicators - http://www.sportsonesource.com/news/article_print.asp?ID=30665
As the closely-watched Black Friday weekend wound down, a National Retail Federation survey conducted over the weekend confirms the expected: more people spent less. According to NRF’s Black Friday shopping survey, conducted by BIGresearch, 195 million shoppers visited stores and websites over Black Friday weekend*, up from 172 million last year. However, the average spending over the weekend dropped to $343.31 per person from $372.57 a year ago. Total spending reached an estimated $41.2 billion.
“Shoppers proved this weekend that they were willing to open their wallets for a bargain, heading out to take advantage of great deals on less expensive items like toys, small appliances and winter clothes,” said Tracy Mullin, NRF President and CEO. “While retailers are encouraged by the number of Americans who shopped over Black Friday weekend, they know they have their work cut out for them to keep people coming back through Christmas. Shoppers can continue to expect retailers to focus on low prices and bargains through the end of December.”
Shoppers’ destination of choice over the past weekend seemed to be department stores, with nearly half (49.4%) of holiday shoppers visiting at least one, a 12.9% increase from last year. Discount retailers took an uncharacteristic back seat, with 43.2% of holiday shoppers heading to discount stores over the weekend and another 7.8% heading to outlet stores.** Shoppers also visited electronics stores (29.0%), clothing stores (22.9%), and grocery stores (19.6%). As millions of shoppers gear up for Cyber Monday, one-fourth of Americans shopping over the weekend (28.5%) were shopping online.
“In an economy like this one, every retailer wants to be a discounter,” said Tracy Mullin, NRF President and CEO. “Department stores have done an admirable job touting both low prices and good quality, which are important requirements for holiday shoppers on a budget.”
According to the survey, nearly one-third (32.2%) of shoppers purchased toys, an increase of 12.9% from last year. Additionally, more people purchased sporting goods (12.6% vs. 11.4% last year), personal care or beauty items (22.4% vs. 19.0%) and gift cards (21.2% vs. 18.7%). The most popular purchases were of clothing (0.9%) and books (40.3%), which remained nearly unchanged over last year.
In order to nab the best holiday items, more shoppers headed out for bargains while it was still dark outside. According to the survey, nearly one-third of shoppers (31.2%) were at the stores by 5 a.m., compared with 23.3% who were at stores by that time last year.
“During a more robust economy, people may be inclined to hit the “snooze” button on Black Friday, but high unemployment and a focus on price caused shoppers to visit stores early in anticipation of the best deals,” said Phil Rist, Executive Vice President, Strategic Initiatives, BIGresearch.
* NRF’s definition of “Black Friday weekend” includes Thursday, Friday, Saturday and projected spending for Sunday.
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** NRF broke out “discount stores” and “outlet stores” this year for the first time; historical information is not available.
Cyber Monday Sales Surge
Source: SportsOneSource Media, Posted: 12/1/2009
According to Coremetrics Inc., a web analytics firm, sales were up 13.7% on Cyber Monday over year-ago levels. The average dollar amount consumers spent per online order rose 38.2% from Cyber Monday 2008 ($180.03 versus $130.24), led by apparel retailers.
Consumers bought nearly 10% more items per order on Cyber Monday 2009 compared to Black Friday 2009 and nearly 30% more compared to Cyber Monday 2008.
Consumer shopping hit its peak from 9-10 a.m. PST, but maintained stronger momentum throughout the day than on Cyber Monday 2008.
On Black Friday, only sales grew 24.1% compared to Black Friday 2009. Consumers spent more per online order ($180.03 versus $170.19 for an increase of 5.8 percent) compared to Black Friday 2009.
Retail Categories compared to Cyber Monday 2008 (year/year):
- Apparel retailers and jewelry retailers reported the biggest jumps in the average dollar amount consumers spent per online order, up 26.4 percent and 14.3 percent respectively.
- Sports apparel and gear retailers reported a rise of nearly 55.0 percent in the number of new consumers visiting their sites. But the average dollar amount consumers spent per online order declined slightly by 3.1 percent.
- Department stores also did a good job of attracting new consumers to their sites, reporting a 33 percent increase. However, average order value was down nearly 10 percent.
| U.S. Retail |
| |
| |
Session Traffic Summary Metrics |
Cyber Monday 09 |
Cyber Monday 08 |
% Change
(y/y) |
Black Friday 09 |
% Change (cm/bf) |
|
|
| |
Bounce (One Page) Rate1 |
28.86% |
24.51% |
17.75% |
30.86% |
-6.48% |
|
|
| |
Multi-Page Session Percent2 |
71.14% |
75.49% |
-5.76% |
69.14% |
2.89% |
|
|
| |
Browsing Sessions Percent 3 |
48.88% |
51.30% |
-4.72% |
48.99% |
-0.22% |
|
|
| |
Shopping Cart Sessions Percent4 |
12.13% |
10.91% |
11.18% |
10.95% |
10.78% |
|
|
| |
Order Sessions Percent5 |
5.26% |
3.99% |
31.83% |
4.50% |
16.89% |
| |
|
|
|
|
|
| |
| |
| |
Visitor Experience Summary Metrics |
Cyber Monday 09 |
Cyber Monday 08 |
% Change (y/y) |
Black Friday 09 |
% Change (cm/bf) |
|
|
| |
Page Views per Session6 |
8.8 |
11.59 |
-24.07% |
8.79 |
0.11% |
|
|
| |
Product Views Per Session7 |
2.14 |
2.63 |
-18.63% |
2.17 |
-1.38% |
|
|
| |
Average Session Length (in
seconds)8 |
7:32 |
8:23 |
-10.14% |
7:28 |
0.89% |
| |
|
|
|
|
|
| |
| |
| |
Transaction Summary Metrics |
Cyber Monday 09 |
Cyber Monday 08 |
% Change (y/y) |
Black Friday 09 |
% Change (cm/bf) |
|
|
| |
Items per Order9 |
5.92 |
4.56 |
29.82% |
5.4 |
9.63% |
|
|
| |
Average Order Value10 |
$180.03 |
$130.24 |
38.23% |
$170.19 |
5.78% |
|
|
| |
Shopping Cart Conversion Rate11 |
36.81% |
37.99% |
-3.11% |
34.60% |
6.39% |
|
|
| |
Shopping Cart Abandonment Rate12 |
63.19% |
62.01% |
1.90% |
65.40% |
-3.38% |
|
|
| |
New Visitor Conversion Percent13 |
4.28% |
2.91% |
47.08% |
3.71% |
15.36% |
| |
|
|
|
|
|
| |
| |
| |
On site Search Summary |
Cyber Monday 09 |
Cyber Monday 08 |
% Change (y/y) |
Black Friday 09 |
% Change (cm/bf) |
|
|
| |
On-Site Searches per Session14 |
19.49% |
17.86% |
9.13% |
18.32% |
6.39% | |
Coremetrics collects sales data from 500 retailers, including Petco Animal Supplies Inc., Bath & Body Works and Office Depot Inc.
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