Beneteau USA and Island Packet Yachts To Receive 2008 Marine Industry CSI Award
Beneteau USA and Island Packet Yachts were among the 73 boat and engine manufacturers recognized for excellence in customer satisfaction at the annual 2008 Marine Industry CSI Awards, according to the National Marine Manufacturers Association (NMMA).
Beneteau USA and Island Packet were honored as part of NMMA’s Customer Satisfaction Index (CSI) program. They will be among the award recipients that will be formally acknowledged during the annual Industry Awards Breakfast at the 2008 International BoatBuilders’ Exhibition and Conference (IBEX), taking place October 6-8 at the Miami Beach Convention Center.
The Marine Industry CSI Awards program honors participating companies actively measuring customer satisfaction to pursue continuous improvement. Award recipients achieved and maintained an independently measured standard of excellence of 90 percent or higher in customer satisfaction over the past year, based on information provided by consumers purchasing a new boat or engine during the period between April 1, 2007 and March 31, 2008. Participating manufacturers must survey all new boat buyers during this period.